The Wimslow may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is eﬀective from 1st April 2018
What we collect
The Wimslow is committed to ensuring that your privacy is protected. If you use our website you can book via a secure portal provided by Freetobook. Information is collected pertinent to your booking and payment information is encrypted and kept safely. We never see your card details, but we can authorise payment for the booking – nothing more.
The following information will be collected during the booking process online: name and contact information including email address demographic information such as postcode, payment information. We will latterly ask you about special dietary requirements and/or any food allergies. Also ask if you feel there is anything else we could do with knowing to ensure you enjoy your stay – i.e. mobility to match guests to rooms etc.
What we do with the information we gather.
For us, we only need information to fulfil your booking successfully and adhere to our statutory obligations.
If you opt in, We may once a year send a promotional email about local events we think you might enjoy, special oﬀers or other information that we think you may ﬁnd interesting, using the email address which you have provided. If you you have previously agreed to us using your personal information to contact you, but change your mind, just write to us, at the address on our website or email us at firstname.lastname@example.org
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use the information provided by 3rd Parties – Online Travel Agents - to make contact with you for the sole purpose of ensuring your stay is a good one and to ensure you have all the information you require to have a great stay is provided.
A cookie is a small ﬁle which asks permission to be placed on your computer’s hard drive. Once you agree, the ﬁle is added and the cookie helps analyse web traﬀic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traﬀic log cookies to identify which pages are being used. This helps us analyse data about web page traﬀic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you ﬁnd useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites Our website may contain links to other websites of interest. However , once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
General advice - You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to ﬁll in a form on a website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing.
We will not share your personal information with third parties unless we are required by law to do so. Guest records do have to be kept by law, for a period of one year. Guest Passport numbers also need to be kept if travelling from outside the UK.
You do have the right to be forgotten after the legal statutory period has passed. We will routinely destroy safely the paper guest registration forms. Emailed booking forms from 3rd Party OTA’s will be deleted after the same time period. We will only keep contact details of those who have clearly indicated they wish us to do so.
The 3rd Party (emailed) Booking forms contain name, address, and telephone number information as well as your booked dates, but no financial information. This information is provided by the OTA you booked with – any payment information provided at the time of booking is encrypted and held in secure cloud facilities. We will never actually see your card details.
General point – never send your card details in an email we will never ask you to do this – it is very insecure!
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, we will correct any information found to be incorrect.